GENERAL TERMS AND CONDITIONS

Scope

The following General Terms and Conditions apply to all orders placed via our online shop.

Contract partner, the conclusion of a contract

The offers in our online shop are not binding. By clicking on the order button, you make a binding offer to conclude a purchase contract for the goods contained in the shopping cart. We will confirm the receipt of your order immediately by e-mail after sending the order. A binding contract is concluded upon receipt of the order confirmation.

Delivery

Salvari Tex delivers with the Swiss Post or DHL to:

Switzerland

Delivery within 1-4 working days with standard shipping. Next day delivery with priority shipping.

Europe

Delivery within 4-12 working days with standard shipping. Delivery within 2-4 working days with priority shipping.

United States

Delivery within 7-15 working days with standard shipping. Delivery within 3-7 working days with priority shipping.

Canada

Delivery within 8-15 working days with standard shipping. Delivery within 5-7 working days with priority shipping.

Australia and New Zealand

Delivery within 10-15 working days with standard shipping. Delivery within 4-10 working days with priority shipping.

Japan

Delivery within 7-15 working days with standard shipping. Delivery within 3-5 working days with priority shipping.

Russia

Delivery within 15-25 working days with standard shipping. Delivery within 8-12 working days with priority shipping.

China

Delivery within 10-20 working days with standard shipping. Delivery within 5-8 working days with priority shipping.

South America

Delivery within 20-30 working days with standard shipping. Delivery within 10-20 working days with priority shipping.

Valid for all other countries*

Delivery within 7-15 working days with standard shipping. Delivery within 3-10 working days with priority shipping.

 

*We are currently not shipping to Afghanistan, Brazil, Colombia, Guatemala, Indonesia, Iran, North Korea, Mexico, South Africa, Syria and Yemen.

Right of withdrawal

If the delivered goods are defective or if the delivery is delayed by more than two weeks without the customer having been informed beforehand, the customer has the right to withdraw from the purchase contract. The goods must be returned to Salvari Tex, the costs for the return will be borne by the customer.

Liability

Salvari Tex is liable for the ordered items until the parcel is delivered to the Swiss Post or DHL.

Swiss law applies to foreign orders.

Payment

We offer the following payment methods: credit card (Mastercard or VISA), Paypal, and Online Bank Transfer. With every order, we reserve the right not to offer certain payment methods and to refer to other payment methods.

You agree that you will receive order confirmations, reminders and credit notes in electronic form.

Promotion coupons/discount codes and their redemption

Promotional vouchers and discount codes are vouchers that we issue as part of promotional campaigns with a certain validity period. These vouchers are redeemable only once during an order process. Please note that promotional coupons/discount codes may be subject to the minimum order value.

The value of the goods must at least correspond to the amount of the voucher. A difference to a higher value of goods can be compensated with the offered payment options.

Promotion vouchers or discount codes can only be redeemed before the completion of the order process. A subsequent crediting is not possible.

Returns

All items delivered by Swiss Post can be returned within 14 days unless the items were previously used or worn. After the expiry of this period, the purchase shall be deemed to have been validly completed.

The customer bears the cost of returning the goods.

Refunds

Salvari Tex guarantees a full refund of returned items provided all items are in the condition in which they were received. This means that the items must not be damaged, soiled, washed, altered or used and the labels and tags must be undamaged. We will arrange for any repayments in advance to the account specified by you for the repayment. If you have paid by Paypal or credit card, the refund will be made to the associated Paypal or credit card account.

 

Retention of title

The goods remain the property of Salvari Tex until full payment has been received. Articles shall only be delivered in quantities customary in the trade.

Salvari Tex reserves the right to adapt and change the terms and conditions.

For customers, the valid version is the one that was current with the conclusion of the sales contract.

Date: 05.02.2020

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